The bot never assesses a symptom for urgency. That stays a clinical judgment.
Book a demo and we will walk through a booking, a reschedule that needs the front desk and a post-visit reply, in one WhatsApp thread.
Ask us on WhatsAppA common request from clinic owners sounds like this: we want appointments, reminders and follow-ups to run on WhatsApp by themselves, and when a patient needs a person, a person should take over. Almost every vendor says yes. The difference is how clearly the clinic has decided what is automated, what goes to the front desk and what only a doctor should read.
Automate what follows a fixed rule. Hand judgment to a person. Hand clinical content to a doctor.
That gives three destinations, not two. Most clinics design only "bot" and "staff", and then clinical messages end up in a front-desk inbox where nobody is qualified to read them.
Sort each message by who should answer it: automation, front desk, recorded only, or doctor.
| Patient message | Who answers | Why |
|---|---|---|
| "Any slot tomorrow?" or a new booking | Automation | Fixed rule against the live schedule, any hour |
| Reply to a reminder: confirm, or move one appointment | Automation | One patient, one appointment, one clear instruction |
| Move three family appointments together, or swap doctors | Front desk | Needs negotiation, not a rule |
| "Can I come sometime next week?" | Front desk | Open-ended; no single instruction to act on |
| Cancel a paid appointment and ask for money back | Front desk | Many clinics want a person to confirm money leaving the account; CuraVerto's bot refunds a prepaid cancellation automatically |
| A symptom mentioned while booking | Recorded as the reason for visit; never assessed | Urgency is a clinical judgment |
| A worrying reply to a post-visit check-in | Doctor | Clinical content must reach someone qualified |
| "Can I take this medicine with that one?" | Doctor | A clinical question, not an admin one |
CuraVerto's WhatsApp bot follows the same line.
For clinics that send a post-visit wellbeing check-in, a reply that reads as urgent is passed to the assigned doctor as a WhatsApp alert with the patient's reply attached, rather than waiting in a general inbox.
A hand-off is only as good as where the human replies from, and what they can see.
Automation answers at any hour. A hand-off waits until someone is there.
That gap is fine for a reschedule request but not for a patient who writes at night about a symptom. It is a clinic decision, not a software setting, and it is the part most clinics skip.
The WhatsApp booking bot is included on every plan, with no separate bot fee.
WhatsApp usage is metered from a clinic wallet. WhatsApp's pricing for service and utility messages changed on 1 October 2026, so check the current rates on the pricing page rather than relying on an older figure.
Not safely. Booking, confirmation, reminders and single-appointment changes can run without staff. Multi-appointment changes and anything clinical should reach a person; a prepaid cancellation in CuraVerto's bot starts an automatic refund. CuraVerto's bot is built to that boundary.
In CuraVerto they do not for a reschedule that needs staff: the request routes to the front desk inside the same WhatsApp thread. Whatever vendor you choose, ask this directly, because a hand-off that moves the patient to another channel loses context.
No. If a patient mentions a symptom while booking, CuraVerto records it as the reason for visit and does not assess urgency. Urgency is a clinical judgment for clinic staff.
No. CuraVerto's booking bot is included on every plan, with CMS at ₹25,000 a year excluding GST. WhatsApp message usage is billed from a clinic wallet at WhatsApp's current rates.
Book a demo and we will walk through a booking, a reschedule that needs the front desk and a post-visit reply, in one WhatsApp thread.
Prefer not to use WhatsApp? Leave your number and we will call.