Anything that needs a clinical read needs a person to read it.
Ask us what the bot would and would not handle for your clinic.
Ask us on WhatsAppEvery clinic evaluating a WhatsApp booking bot eventually asks the same practical question: what does it actually do without a person, and where does someone at the clinic still have to step in. This is the precise boundary for CuraVerto's WhatsApp booking bot, section by section.
It runs on the official Meta WhatsApp Cloud API and sits inside the same platform as your EMR and scheduling.
Where those are needed, the conversation is built to hand off to a person inside the same WhatsApp thread.
Seven repetitive jobs run without anyone at the clinic touching them.
One patient, one appointment is automatic. Anything that needs negotiating goes to staff.
CuraVerto is practice-management software, not a diagnostic or triage tool, and the bot is built to that boundary.
If a patient describes a symptom while booking, that text is captured as a reason for visit, the same way a receptionist would note it down. It does not get evaluated for urgency. That judgment belongs to clinical staff, every time.
Cancelling a prepaid appointment over WhatsApp starts a refund to the original payment through Razorpay.
| Task | Bot handles automatically | Needs a person |
|---|---|---|
| New booking, any time of day | Yes | No |
| Confirmation and reminder | Yes | No |
| Single-appointment reschedule or cancel | Yes | No |
| Multi-appointment or doctor-swap reschedule | No, the bot cannot act on it as one change | Yes |
| Reason-for-visit capture | Yes, recorded as text | No |
| Clinical urgency judgment | Never attempted | Yes, always |
| Refund on a cancelled paid appointment | Yes, refund starts automatically | Only if the automatic refund fails |
| Digital Rx delivery after visit | Yes | No |
The bot is included on every plan, not sold as a paid add-on.
With CuraVerto: The bot itself carries no separate module fee. Patient chat inside the 24-hour WhatsApp service window, including reschedule and cancel replies, is not charged by CuraVerto.
For a standard booking, yes. A patient can message the clinic's WhatsApp number, see available slots, and confirm a booking with no staff step in between, at any hour. Staff are needed for requests the bot is not built to act on alone, like a multi-appointment reschedule or a doctor swap, which the clinic picks up from its WhatsApp inbox.
Yes, for a single appointment moving to a different slot or being cancelled outright. The patient can reply in the thread or tap the reschedule link sent with the reminder, and the change is written to the schedule immediately, with no staff step required.
No. CuraVerto's WhatsApp bot does not triage symptoms or make any clinical judgment, and it is not built to. If a patient describes symptoms while booking, that text is captured as the reason for visit, the same way a receptionist would note it down. Deciding urgency stays with clinical staff, every time.
The cancellation itself is automatic, and a cancellation on a prepaid appointment starts a refund through Razorpay automatically. If the refund fails, the patient is told to contact the clinic.
The official Meta WhatsApp Cloud API, using the clinic's own verified WhatsApp Business number and Meta-approved message templates for reminders and confirmations. It is not a personal number or a third-party gateway.
It is included on every CuraVerto plan, starting with CMS at ₹25,000 a year, excluding GST. There is no separate fee for the bot itself. WhatsApp usage is metered separately: utility messages like reminders and confirmations cost ₹0.15 each from a prepaid wallet, and patient replies inside the 24-hour service window not charged by CuraVerto.
The WhatsApp booking bot ships on every CuraVerto plan, starting with CMS at ₹25,000 a year, excluding GST, with no separate module fee for the bot itself. Check the full plan breakdown, or write in with questions about what it does and doesn't handle for your clinic.
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