Every one of tomorrow's patients needs a call today: are you still coming, what time was it, can you remind me the address. The receptionist starts every morning already behind.
CuraVerto sends the reminder automatically 24 hours before the visit, over WhatsApp, with a 30-minute nudge. Patients confirm or reschedule themselves, so there are far fewer confirmation calls to make.
Calls Needed
Far fewer
Sent
Automatically, 24h before
Covers
Appointments + one-tap dues
Example reminder day
38 sent · 35 confirmed · 3 pending (illustration)
Appointment reminders
Sent 24h before
38
Dues reminders (one tap)
Sent by staff
4
Vaccine reminders (one tap)
Sent by staff
2
Forty patients to call before the doors open, and half of them do not pick up on the first try.
Every reminder is typed out by hand in a WhatsApp broadcast list, one message at a time, copy-pasted from yesterday's version.
By the time the last confirmation call is made, patients have already walked in for appointments nobody reminded them about.
Reminders for tomorrow's appointments, payment follow-ups, and post-visit instructions live in three different places, none of which talk to each other.
Every patient booked for tomorrow gets a WhatsApp reminder with the date, time, and doctor already filled in, and is asked to confirm. Nobody at the clinic sends a single message.
Zero staff time per reminderPatients reply with a tap to confirm, or start a reschedule from the reminder, which opens a booking flow on WhatsApp. The appointment list updates itself.
A second, shorter reminder goes out 30 minutes before the visit. Reminder timings can be configured per clinic.
Confirmations and reschedules are already reflected in the appointment list, so the desk is not working from a separate call sheet.
One calendar, not twoFor a patient with an outstanding balance, staff send a WhatsApp dues reminder with the account statement in one tap.
Staff send due and overdue vaccine reminders to parents from the vaccine dashboard in one tap.
24h
Before the visit, a WhatsApp reminder goes out
30 min
Before the visit, a short nudge follows
0
Reminders typed by hand each night
1
Calendar for bookings and reschedules
Sent 24 hours before the visit, with a 30-minute nudge, via WhatsApp. No manual sending and no broadcast list to maintain.
Staff send a WhatsApp reminder with the account statement to patients with an outstanding balance, in one tap.
Due and overdue vaccine reminders are sent from the vaccine dashboard in one tap.
Patients confirm with a tap and the confirmation is recorded on the appointment.
A patient can start a reschedule from the reminder, which opens a slot-picking flow on WhatsApp, with no call needed in either direction.
Free-text replies from the assistant can be translated into the patient's language. Fixed reminder text is in English today.
Appointment reminders, dues reminders and follow-ups use the same WhatsApp channel and the same patient record, not separate tools.
Comparing options?
FAQ
No. Appointment reminders are scheduled automatically from appointment data already in the system and go out 24 hours before the visit, with a 30-minute nudge, without anyone starting the process.
Dues and vaccine reminders are one-tap sends from the dues and vaccine screens. They use the same WhatsApp channel but are triggered by staff, not on a schedule.
The appointment stays as booked and the patient still gets the 30-minute nudge. CuraVerto does not currently produce an unconfirmed-patient call list, so staff work from the day's appointment list.
No. Reminders read from the same appointment data the WhatsApp booking bot uses, so a reschedule from a reminder updates the one real calendar, not a second copy of it.
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