Read the Telemedicine Practice Guidelines directly rather than a vendor's summary.
Ask us how a prescription would reach your patient from the clinic number and a real person from our team will answer.
Ask us on WhatsAppSending a prescription over WhatsApp is not the grey area it can feel like. India's Telemedicine Practice Guidelines 2020 explicitly allow a signed prescription to reach a patient as a photo, a scan, a digital copy, or an e-prescription, sent by email, WhatsApp or any other electronic channel. What is actually in question is the document itself and where it comes from, not whether WhatsApp is an acceptable channel at all.
That baseline does not change because the delivery moved from paper to WhatsApp.
The Telemedicine Practice Guidelines 2020, issued by the Board of Governors in supersession of the Medical Council of India together with NITI Aayog, are the primary source for what changes when a consultation happens remotely. Read the guidelines directly rather than a vendor's summary of them.
None of this is a claim that a personal WhatsApp is against the rules. It is a record-keeping and continuity question, not a legal one.
A prescription delivery is a utility template, metered at ₹0.15 per message from a prepaid wallet.
Patient replies inside the 24-hour service window are not charged by CuraVerto. There is no platform fee or per-seat charge on top.
The prescription is part of the patient's record from the moment it is written, so its delivery is logged with it.
India's Telemedicine Practice Guidelines 2020 explicitly allow a signed prescription to be sent as a photo, scan, digital copy, or e-prescription over email, WhatsApp, or any other electronic channel. The guidelines govern what changes for a remote consultation, they do not prohibit WhatsApp as a delivery channel.
A valid prescription generally has to identify the prescribing doctor by name and registration number, carry the date, identify the patient, and carry the doctor's signature, physical or digital. This baseline holds whether the prescription is handed over on paper or delivered digitally.
Operationally, yes. A clinic's official WhatsApp Business number is shared across staff and does not leave with any one phone, messages follow Meta-approved templates, and CuraVerto logs delivery against the patient's record automatically. A personal WhatsApp works, but the record lives only in that phone's chat history.
CuraVerto meters prescription delivery as a WhatsApp utility template at ₹0.15 per message from a prepaid wallet, with patient replies inside the 24-hour service window not charged. This is separate from CuraVerto's ₹0.88 marketing broadcast rate, which does not apply to prescriptions.
Digital prescription delivery over WhatsApp is included on every CuraVerto plan, starting with CMS at ₹25,000 per year, alongside the WhatsApp booking bot. It is not reserved for a particular plan.
Digital prescription delivery over WhatsApp is on every CuraVerto plan, with CMS at ₹25,000 per year, metered at ₹0.15 per message with no platform fee.
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