No percentage is promised. The effect depends on your patients and your follow-up.
Ask us how the reminder sequence would run for your clinic, or see how no-shows are handled.
Ask us on WhatsAppMost clinic owners know their no-show problem by feel: the 4 PM chair that sat empty, the patient who said "I will come" and never did. Very few can say what the number is, because a paper diary or a spreadsheet does not count the appointments that quietly failed. The first step to reducing no-shows is not a new policy. It is changing what happens between the moment a patient books and the moment they are due to walk in.
This post does not promise a percentage improvement, because no honest vendor can know your patients' behaviour in advance. It explains the mechanics, so you can judge whether they fit how your clinic runs.
Both tell the patient about the appointment, but give the clinic no answer back.
Name the doctor, the date and the time, then offer three choices the patient can tap.
The answer matters more than the message. The earlier you learn about a cancellation, the more time there is to fill the slot.
A clinic that has not configured its own sequence gets this default, read from the live appointment record.
Each touchpoint fires at most once per appointment, and a catch-up window means a delayed scheduler run does not silently skip a patient. A clinic can define its own timings in its automation settings.
The clinic learns about it on WhatsApp time, not at the moment of the no-show.
Because the bot reads the same appointment data the front desk uses, there is one calendar, not a reminder tool holding its own separate copy.
Five habits that make the reminders work.
Take a month of appointments and count completed, cancelled and never attended.
Keep the comparison honest by noting anything else that changed, such as a new doctor, a holiday week or a fee change.
Utility templates at ₹0.15 per message, with no separate reminders fee on top of the plan.
Clinics that used SMS also ask whether WhatsApp needs the same telecom registration. It does not, and that is covered in the DLT post.
CuraVerto sends each booked patient a WhatsApp confirmation ask 24 hours before the visit with confirm, reschedule and cancel options, then a short nudge shortly before the appointment. A patient who taps reschedule is taken into a new booking conversation for the same doctor and service, so the clinic learns about a change in advance rather than at the moment of the no-show.
No. The confirmation ask, the reschedule flow and the reminder all arrive on the same WhatsApp number the patient already uses to message the clinic, so there is nothing to download and no login.
Yes. The default sequence is a 24-hour confirmation ask followed by a short nudge before the visit, and a clinic can define its own touchpoint timings in its automation settings. A clinic that does nothing keeps the default.
Reminders are part of the core Appointments module, so there is no separate reminders fee. The WhatsApp messages themselves are utility templates that CuraVerto meters at ₹0.15 per message, sent directly over the official WhatsApp Cloud API with no third-party BSP layer.
No, and no honest tool can promise that. A reminder gives the patient an easy way to confirm, move or cancel, and gives the clinic earlier notice, so some empty slots can be refilled. The size of the effect depends on your patients and your follow-up, which is why it is worth measuring your own no-show count from a baseline.
CuraVerto runs a 24-hour confirmation ask, a short nudge and a one-tap reschedule path on WhatsApp, as part of the Appointments module on every plan, with CMS at ₹25,000 per year excluding GST.
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